📦 Shipping, Returns & Quality Guarantee FAQ

Do you offer free shipping?

Yes! We offer free standard shipping within the United Kingdom on all art print orders. Orders are typically processed within 1–3 working days and delivered within 3–6 working days.

When will I receive my order?

Most orders are delivered within 4–9 working days from the time of purchase. You will receive a dispatch confirmation with tracking once shipped.

Do you ship outside the UK?

Currently, we primarily ship within the UK. However, if you're located outside the UK and are interested in purchasing, please contact us directly, we may be able to provide international shipping on request.

What if my order is damaged or faulty?

If your print arrives damaged or has a production fault, contact us within 30 days. We'll offer a free replacement or a full refund.

Can I return or exchange my order?

Because all items are custom-printed to order, we do not accept returns or exchanges unless the item is damaged or defective.

What happens if my parcel doesn’t arrive?

If your order doesn’t arrive within the expected timeframe, contact us within 30 days of the estimated delivery date and we’ll issue a free replacement.

My parcel was returned to sender—what now?

If your parcel is returned due to an incorrect address, refusal, or non-collection, it won’t be automatically resent. Place a new order within 30 days and we’ll refund the product cost—you’ll only pay for shipping.

I run a shop—can I set my own returns policy?

Yes. If you resell our prints, you can set your own returns and refund policy. We fulfil orders without branding, so your customers won’t see third-party production details.


📄 Privacy Policy & Terms of Service – FAQs

🔐 Privacy Policy

What personal data do you collect and why?

We collect limited personal information such as your name, email address, and IP address to process orders, improve our website, and provide customer service. Data is only collected where legally justified.

Do you comply with the GDPR?

Yes. GG Digital Creations is the data controller of your information and complies fully with the UK GDPR and EU GDPR regulations.

What are my rights under GDPR?

You have the right to access, correct, delete, or restrict your data, object to processing, withdraw consent, and request a copy of your data. Contact [email protected] to exercise these rights.

Do you use cookies?

Yes, we use cookies to enhance your experience and analyse site traffic. You can manage cookie preferences through your browser settings.

Do you share my data with anyone?

We may share data with trusted third parties like Google Analytics or email providers. We never sell your data.

Is my data safe?

Yes. We use secure connections (SSL) and industry-standard safeguards to protect your data. Any breaches will be reported as required by law.

Do you collect data from children?

No. We do not knowingly collect personal data from children under the age of 13. Please contact us if you believe a child has provided data and we will remove it promptly.

Can I withdraw my consent or make a complaint?

Yes. You can opt out of marketing emails or withdraw consent at any time. You also have the right to lodge a complaint with a data protection authority.

📄 Terms of Service

How can I use the content on your website?

All website content is protected by copyright. You may view and download for personal use only. Commercial use is prohibited without permission.

Can I download or share your images or text?

You may only download content for personal, non-commercial use. Republishing, modifying, or selling content is not permitted.

What happens if I misuse content from the website?

Unauthorised use will result in immediate revocation of site access and potential legal action for infringement of intellectual property rights.

What are your website’s limitations of liability?

While we aim for accuracy, we cannot guarantee the site will always be error-free or uninterrupted. We are not responsible for any resulting damages.

What happens if the Terms change?

We may update these Terms from time to time. Continued use of the website implies agreement to any new terms.

How do I contact you about legal or privacy matters?

Email us at [email protected] with any questions regarding your rights, data usage, or copyright concerns.